Top of Page Plug-in file moved or deleted Go to Tools > Internet Options > Advanced.Ĭlear Do not save encrypted pages to disk and select OK. To allow the downloading of encrypted files in Internet Explorer:
The plug-in should download without errors. Scroll down to Downloads and select Enable for File download. Make sure your browser is set up to allow downloads, and the downloading of encrypted files.
I’ve tried everything and still can’t install the plug-in Plug-in isn’t detected after installationįirewall warning when joining a meeting from Skype for Business Web AppĬhange the plug-in’s default domain trust setting If you still can’t install the plug-in, review the list of common of issues and errors. Go to Control Panel > Programs and features, uninstall existing versions of the plug in, and then try signing in again. Make sure your computer operating system and web browser are on the list of supported platforms. If that didn't work, here are a couple more things to check: Tip: If you're able to install the plug-in by following these steps, consider clearing your browser cache to remove obsolete credentials that might be interfering with sign-in. This won’t have any effect on your meeting. In the Windows Firewall security alert, select Cancel if you don’t have administrator privileges on your computer. In the Skype for Business Web App Plug-in security alert, select Allow. In Internet Explorer, at the bottom of the browser window, select Run to install the plug-in.įollow your browser's instructions for installing and running the plug-in. On the sign-in page, make sure Install Skype for Business Web App Plug-in is checked, and then select Join the meeting. Make sure that your browser allows ActiveX controls to load and run.Ĭlick or tap the Join Skype Meeting link in your meeting request. Open an InPrivate browsing session in Internet Explorer, a Private window in Firefox or Safari, or an Incognito widow in Chrome. Basic plug-in installation troubleshooting stepsĮxit the meeting and close all browser windows. If you joined the meeting but can't connect to the Skype Call or can't see meeting content, try the basic troubleshooting steps first, and then review the list of common issues and errors if necessary. The Skype for Business Web App plug-in is required for audio, video, and screen sharing during a Skype Meeting.
See also – Skype makes group video calling free on Windows, Mac, and Xbox One coming to all platforms ‘in the future’ and Microsoft launches Skype for Outlook.Lync Web App Skype for Business Web App More. ➤ How do I cancel my subscription? | How do I request a refund? You can also contact customer support to see if you are eligible for a refund. “If you have a subscription that you will no longer be able to use (that is, you don’t use Skype on your computer or another mobile platform), you will want to cancel it to avoid being billed in the future,” it advises. If you’re among those who has suddenly found themselves without Skype, the company recommends that you make sure you’re not still paying for something you don’t use.
Most of them can’t simply upgrade to Windows Phone 8 or Windows Phone 8.1 – they would have to buy a new phone just to use Skype. Windows Phone 7 users who have the Skype app can no longer use it on their phone. It’s just unfortunate that Microsoft can’t simply leave the Windows Phone 7 app available for download and warn users that it is simply no longer supported. The reasoning is that only later versions of Skype can offer “enhanced quality to better reliability to improved security,” which we don’t doubt. In a support page titled “ Is Skype for Windows Phone 7 being discontinued?,” the Microsoft-owned company answers the question with a “yes” and elaborates that it is “permanently retiring all Skype apps for Windows Phone 7.” Again, this isn’t just old versions going away, or support being removed, but the apps themselves have disappeared. What the company didn’t say, however, is that some old platforms require these old versions, meaning some Skype users are essentially being dropped.
In June, Skype announced plans to retire old versions of its Windows and Mac clients “over the next few months,” and then expanded the move in July to “all platforms” along with another vague “in the near future” timeframe.